Questions answered

Open the product, choose the quantity and press the order button. Fill in the delivery form: country, name, phone, address. The next step shows the full summary with the total. Confirm it and you are done. No account and no card are needed.

Because nothing is paid online, we check every order by phone before shipping: that it is yours, that the address is complete and that the total is clear. The call normally comes within one working day. Nothing is sent before it, so keep your phone near.

Yes, at no cost. Say so on the confirmation call, or write to us with your order reference before the parcel leaves. If it has already left, you can refuse it at the door, or accept it and use your 14-day right to return it. See Returns and Refunds.

We try again several times over two working days. You can also write to us with a time that suits you. If we never reach you, the order is cancelled and you owe nothing.

From WHATECH MOBILE CO., LIMITED, a company registered in Hong Kong, which trades as MarketSaves. The same company sells, ships, handles returns and runs the adverts for the shop. It is described on the Company Details page.

Poland, Czechia, Slovakia, Hungary, Slovenia, Croatia, Romania, Bulgaria, Spain, Portugal. For another EU country, choose "Other EU country" in the form and we tell you on the call whether we can deliver.

1–2 working days to prepare the parcel after the confirmation call, then 3–7 working days in transit depending on the country. The table for each country is in the Delivery Policy.

Nothing, on any order. There is no charge to every country we serve, no minimum spend to reach and no surcharge for a heavy or a bulky parcel. What the summary shows you before you confirm is the price of the goods, and that is what the courier collects.

When the parcel is handed to the carrier, you receive the carrier's name and a tracking number by SMS, and by email if you gave an address. There is no tracking box on this site; Track your order explains what to send us so a person can look the parcel up.

The courier leaves a notice or sends a message and normally tries again on the next working day, or holds the parcel at a local depot for collection. You can usually pick another day through the link in the carrier's message.

Yes. You have 14 days from the day the parcel arrives, and you do not need to give a reason. Write to us with your order reference first; we reply with the return address. The steps and the model form are on the Right of Withdrawal page; faulty goods are covered in Returns and Refunds.

You do, when you simply change your mind. We do, when the item is faulty, damaged or not what you ordered.

By bank transfer. We ask for the account holder's name and the IBAN, and send the full price of the returned goods within 14 days of your withdrawal; we may wait until they are back with us or you have sent proof of posting. Since delivery was never charged, the price of the goods is the whole of what comes back to you.

Write to us as soon as you can, ideally within 48 hours, with the order reference and two or three photos (label, packaging, the fault). We replace the item at our cost or take it back and refund everything, as you prefer.

Every product has the legal guarantee of conformity: at least two years from delivery, or longer where the law of your country says so. It covers faults that were present at delivery, not wear or accidental damage.

In cash, to the courier, when the parcel is handed to you. That is the only payment method, and the Payment methods page covers it in full, local currencies included. Have the amount ready, as close to exact as you can.

No. We never ask for a deposit, a card number or a bank transfer, whether by phone, SMS or email. If someone does so in our name, do not pay and let us know.

Yes. It is the price multiplied by the quantity, with no delivery line under it. Prices are in euro and include VAT. There are no customs fees, since parcels travel inside the EU, and the courier collects nothing beyond that total.

Yes. Write to us with your order reference and the details to put on it, and we send it by email as a PDF.