Returns and Refunds

You bought at a distance, so EU consumer law lets you withdraw from the contract within 14 days without giving any reason. The period starts on the day you, or a person you named other than the courier, take physical possession of the goods. If one order arrives in several parcels, it starts when the last parcel arrives.

To use the right, you must tell us of your decision by a clear statement before the 14 days run out. You can use the model withdrawal form at the end of this page, but you do not have to: an email or a message through the contact form that says who you are, which order it is and that you withdraw is enough. Sending the statement on the last day is in time, even if we read it later.

This right belongs to consumers, meaning people who buy for purposes outside their trade, business or profession.

1. Tell us. Write to help@marketsaves.com or use the contact form (topic "Return or refund"). Give your order reference, your name, the phone number used for the order and the item you are returning.
2. Wait for our reply. Within two working days we confirm that we have your withdrawal and send you the return address and a return number to write on the parcel. Please do not post goods to our registered office: returns are handled at a separate warehouse address.
3. Send the goods. Post the parcel no later than 14 days after the day you told us you were withdrawing. Use a service that gives you proof of posting and keep the receipt until the refund has arrived.
4. Give us your bank details. We need the account holder's name and the IBAN for the refund (see Refunds).

We cannot accept parcels sent back cash-on-delivery or with postage unpaid; the carrier returns them to the sender.

You may open the packaging and try the product the way you could in a shop: look at it, switch it on, check that it does what the listing says. You do not lose the right to withdraw by doing so.

You are liable only for a loss in value caused by handling that goes beyond what is needed to establish the nature, characteristics and functioning of the goods. In practice: a drill that has been used on a building job, or a kitchen appliance returned with food residue, is worth less, and we may reduce the refund by the amount of that loss. We tell you the amount and the reason before we pay.

Send back everything that came in the box: accessories, cables, chargers, manuals. The original packaging helps but is not a condition. Pack the item so that it survives the journey.

If you simply change your mind, you pay the direct cost of sending the goods back. Everything sold on this site can be returned by ordinary post or parcel service. The cost depends on your country, the carrier you choose and the weight of the parcel; your post office or parcel service can quote it before you send.

If the item is faulty, damaged in transit or not what you ordered, you pay nothing. We either send a prepaid label, arrange a collection, or reimburse the postage you paid against the receipt.

How much. We refund the price of the returned goods and the 4,99 € delivery charge you paid for the outbound parcel. If you return only part of an order, the delivery charge is not refunded, since the rest of the order was still delivered. Any deduction for loss in value is explained in the section above.

How. You paid the courier in cash, so there is no card or account to send the money back to. We therefore refund by bank transfer (SEPA) to an account you name, and we do not charge any fee for it. If you cannot receive a bank transfer, tell us and we will agree another method that costs you nothing.

When. We send the refund without undue delay and no later than 14 days from the day you told us you were withdrawing. The law allows us to hold the refund until the goods have come back to us or until you have shown us proof that you posted them, whichever happens first. Once the parcel is back and checked, the transfer is made within 14 days at the latest, and usually much sooner. A SEPA transfer then takes one or two banking days to appear on your account.

The law excludes a small number of cases. The ones that can matter for the goods sold here are:

• sealed goods that are not suitable for return for health-protection or hygiene reasons, once you have removed the seal after delivery. Where this applies to a product, the product page says so;
• goods that, after delivery, have been inseparably mixed with other items;
• goods made to your own specification or clearly personalised. We do not currently sell such goods.

These exceptions limit only the change-of-mind return. They never limit your rights when an item is faulty.

If the outer box is visibly damaged when the courier arrives, you may refuse the parcel, or accept it and ask the courier to record the damage. If you find the problem after opening, write to help@marketsaves.com as soon as you can, ideally within 48 hours, with:

• your order reference;
• two or three photos: the shipping label, the packaging and the damage or fault;
• a line saying what you would like: a replacement or your money back.

We answer within two working days. We replace the item at our cost, or, if you prefer or if we have no stock, take it back and refund everything you paid, including the delivery charge and your return postage. Telling us late does not remove your guarantee rights; early notice simply makes the claim against the carrier possible.

Separately from the 14-day withdrawal right, every product is covered by the legal guarantee that EU law gives consumers. The seller, WHATECH MOBILE CO., LIMITED, is liable for any lack of conformity that exists when the goods are delivered and shows itself within two years of delivery. Where the law of the country you live in gives you a longer period, as it does for example in Spain and Portugal, the longer period applies to you.

A product lacks conformity when it does not match its description, is not fit for the normal use of goods of its kind, does not have the quality and durability you can reasonably expect, or arrives without the accessories and instructions it should have. A fault that appears within the first year is presumed to have existed at delivery, unless that is incompatible with the kind of product or the kind of fault.

Your remedies, at no cost to you: first repair or replacement, at your choice unless the option chosen is impossible or disproportionately costly for us; then, if that fails, takes too long or the fault is serious, a price reduction or ending the contract with a full refund. To claim, write to help@marketsaves.com with the order reference, a description of the fault and photos or a short video. Keep the courier's delivery slip or our confirmation message as proof of purchase.

The guarantee does not cover normal wear, consumable parts that have simply run out, damage caused by accidents, misuse or use against the instructions, or repairs attempted by someone else. Some products may also carry a manufacturer's commercial warranty; that is additional and never replaces the legal guarantee described here.

Nothing is paid until delivery, so cancelling early costs nothing. Say so on the confirmation call, or write to us with your order reference. If the parcel is already with the carrier, you can refuse it at the door; tell us as well, so that we record it as a withdrawal and not as an uncollected parcel.

Complete and send this form only if you wish to withdraw from the contract. Copy it into an email, or print this page, fill it in and post it.